Frequently Asked Questions
We want your experience with Cosmic Soul to be as magical as lighting one of our candles 🕯️✨
Here you’ll find answers to the most common questions about orders, shipping, returns, and our products.
If you can’t find what you’re looking for, email us at hola@cosmicsoul.es or send a WhatsApp to +34 667 009 392. We’ll be happy to help!
About Our Candles
What are Cosmic Soul candles made of?
Our candles are handcrafted with 100% natural soy wax, cotton wicks, and high-quality, phthalate-free fragrances. They contain no paraffin or harmful additives, making them safe for you, your home, and the environment.
Are the candles vegan and cruelty-free?
Yes 💚 All our candles are vegan and not tested on animals.
Why does my candle have small imperfections or color variations?
Each candle is handmade with love. Slight variations in texture or color are completely normal and part of the charm of artisanal products.
How long does a Cosmic Soul candle last?
It depends on the size, but in general, our candles burn for approximately 40–50 hours if used correctly. We recommend following the usage instructions included in the packaging.
Orders & Shipping
Where do you ship?
We currently ship within the European Union.
How much does shipping cost?
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Spain (mainland & Balearic Islands): €5; free for orders over €70
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Rest of Europe & UK: €10; free for orders over €100
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In-store pickup (Mallorca): Free, 3–5 business days
How long will my order take to arrive?
Orders are processed within 24–48 business hours, and delivery usually takes 3–5 business days in Spain and 5–10 business days in the rest of Europe.
Can I pick up my order in-store?
Yes 🤍 Select “In-store Pickup” at checkout. We’ll notify you by email when it’s ready.
How can I track my order?
Once your order is shipped, you’ll receive an email with the tracking number and all the details you need to follow your shipment.
Learn more in our Shipping Policy.
Returns & Refunds
Can I return or exchange a product?
Yes. Returns are accepted within 15 days of purchase only if the product arrived damaged or the order contained an error.
We do not exchange products directly. If returning, you’ll receive a refund and can place a new order for the item you want.
Which products cannot be returned?
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Custom or made-to-order products
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Used items or products without their original packaging
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Opened personal care or hygiene products
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Molded candles with personalized scents
How do I request a return?
Email us at hola@cosmicsoul.es with your order number and reason for return. We’ll send you step-by-step instructions.
Who pays for return shipping?
If the product arrives damaged or defective, we cover all shipping costs and refund the full amount.
Learn more in our Terms of Purchase & Returns.
Promotions & Discounts
How does the 10% discount for newsletter subscription work?
When you subscribe to our newsletter, you’ll receive a welcome code for 10% off your first purchase via email.
This code is valid only for your first order and cannot be combined with other promotions.
Can I use multiple discounts at once?
No, only one promo code can be applied per order.
Do promotions have expiration dates?
Yes. Each promotion has its own validity period, communicated on our website or via email.
Check the terms and conditions of each promotion on our site.
Customer Support
How can I contact Cosmic Soul?
You can email us at hola@cosmicsoul.es or use the contact form on our website.
We’ll respond as soon as possible with the care and energy you deserve 💫
Do you have a physical store?
Yes! Find Cosmic Soul products in Mallorca at La Protectora, where we also host small-group candle workshops.
If you’re on the island, I’d love to welcome you 🌴
Other Topics
Do you offer personalized products?
Yes 💛 We create custom candles for events, gifts, or brands. Share your idea at hola@cosmicsoul.es, and we’ll make it a reality.
Do you offer workshops?
Yes! I offer hands-on, in-person candle workshops for an afternoon of connecting with scents, textures, and, most importantly, your creativity.
Check upcoming dates on our website, social media, or subscribe to our newsletter to be the first to know.
Join a workshop or contact us to create your own candle event — perfect for birthdays, corporate events, baby showers, bachelorette parties, and more!
Still have questions?
Write to us — we’re here to make your Cosmic Soul experience luminous, from the first click to the last aroma.